Now in its fifth year, Asset Benchmark Research Treasury Review engages CFOs and treasurers in the Asia-Pacific and the Middle East on their views of treasury best practices and future trends. It also includes a rating of the best transaction banks in treasury, cash management and trade finance. This year’s survey incorporated the views of 790 participants via an online questionnaire and a series of one-on-one interviews. One of the key findings is how regional/Asian banks are now catching up in terms of client satisfaction vis-à-vis international/global banks. In markets such as China, Indonesia and Taiwan national banking champions have emerged offering clients competitive solutions that addressed their unique requirements.

Asset Benchmark Research conducted a survey from February to April 2017. Respondents were asked to score banks they work with for treasury, cash management and trade finance, respectively, on a scale from 1 to 6, where 6 is the highest score. In order for a bank to be included in the rankings, at least 20 corporates must have scored the bank.

Because of the complexity of solutions different clients require, scores are weighted based on the size of the company. We believe a client who is satisfied with a complex multi-currency, cross-border cash and liquidity solution should be considered more representative of a bank's capabilities than a client who is satisfied with daily account balance reports, for instance. We incorporate a company annual turnover as a proxy for complexity.

On this basis, the score submitted by a mid-cap company (annual turnover between US$250 million and US$1 billion) is multiplied by a factor of 2x and the score submitted by a large corporate (annual turnover of above US$1 billion) receives a factor of 3x. An average score is derived, which is then divided by the maximum score possible (18). This yields the final score, presented as percentages. The Asset Client Satisfaction Index forms part of the evaluation for annual The Asset Treasury, Trade, Supply Chain and Risk Management Awards.

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